At Ossol London, we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied, we are happy to assist you with returns and refunds under the conditions outlined below.
1. Return Eligibility
-
Returns are accepted within 30 days from the date of delivery.
-
Items must be unused, unwashed, and in original condition, with all tags attached.
-
For hygiene reasons, lingerie and intimate wear cannot be returned or exchanged unless defective or damaged.
2. How to Return an Item
-
To initiate a return, please contact our customer service team at help@ossollondon with your order number and reason for return.
-
You will receive instructions on how to return the item. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3. Refunds
-
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
-
If approved, a refund will be processed to the original method of payment within 7-10 business days.
-
Please note, shipping fees are non-refundable.
4. Damaged or Defective Items
-
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will offer a full refund or replacement at no additional charge.
5. Exchange Policy
-
We do not offer direct exchanges. If you would like a different size or color, please return the item and place a new order.
6. Non-Returnable Items
-
Gift cards and final sale items are non-returnable.